The manager also oversees Service Desk supervisor and ensures that end users are receiving the appropriate assistance. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing workplans and budgets to guide the work of the team of IT professionals. The Manager provides strategic direction, develops policies, and initiates projects in support of IDRC’s strategic goals. The incumbent is a full member of the Division’s management team and participates in key strategic and operational discussions and decisions on information and technology management issues, priorities, systems, processes, performance indicators, human resources and budgets. The Manager, Technology Services (TS) manages IT operations and technical support.
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